Who you are contracting with
HEXOUT LIMITED (company number 17486294), registered in England and Wales. Registered office: 21 Sterling Road, Bexleyheath, England, DA7 6ET. Operational, support and complaints contact: admin@hexout.se.
HEXOUT · TERMS OF ACCESS
Terms of access
These terms govern access to HEXOUT services. They are a UK-oriented launch draft and do not exclude rights that cannot lawfully be excluded.
Scope and statutory rights
These terms apply to the HEXOUT account and the services you choose, including XO Academy, XO Labs and any controlled XO-Trading service made available to you. If you are a consumer, nothing in these terms limits rights or remedies that cannot lawfully be excluded or restricted, including rights relating to services or digital content supplied under UK consumer law.
Account eligibility and security
Access may be invitation-based or subject to account approval. You must provide accurate information and protect passkeys, recovery material and connected devices. You must not share security credentials or attempt to bypass account, purchase, Lab, wallet or platform safety controls.
Product pillars
XO Academy, XO Labs and XO-Trading are independently usable service areas that may share a HEXOUT identity and an eligible XO Credit balance. Availability, pricing and eligibility can differ between services and will be shown in the relevant customer journey.
Orders and contract formation
A request for access, a catalogue view or adding information to a form does not by itself create a paid-service contract. Before a customer commits to a paid service, HEXOUT will identify the service, the price or XO Credit cost and the relevant delivery basis. A service order becomes binding when HEXOUT accepts and confirms the order or, where the customer has requested immediate performance, when the agreed service is made available in accordance with the purchase flow.
Prices, taxes and payment methods
Prices may be displayed in XO Credits, money or another clearly stated payment unit. The customer journey will identify the amount to be charged before the customer commits. Applicable tax treatment and payment-provider terms may depend on the customer, territory and payment method. Supported payment methods may include invoice or bank transfer and other methods expressly enabled in the customer interface; a payment method shown as unavailable is not part of the current offer.
XO Credits
XO Credits are an internal HEXOUT service-consumption unit. They are not represented as an investment, deposit or savings product. The current product does not provide conversion of XO Credits back to HEXO. Where a customer acquires XO Credits using a supported payment route, the applicable rate, amount and confirmation record will be shown in the purchase journey. Statutory refund or consumer rights, where applicable, are not removed by this internal-credit model.
Service delivery and digital content
Academy lessons, recorded material, downloadable course documents and Lab resources may include digital content or digitally supplied services. The product page or order confirmation will identify the relevant access conditions, availability and any stated duration. HEXOUT will provide required contract confirmation in a durable form, such as email or a downloadable record, where required by law.
Consumer cancellation rights
If you are a UK consumer entering a qualifying distance contract, you may have a statutory 14-day cancellation right. The exact right depends on what is supplied and when supply begins. Where a service is started during the cancellation period at your express request, you may have to pay a proportionate amount for service already supplied if you later cancel. Where digital content not supplied on a tangible medium is supplied during the cancellation period, HEXOUT will obtain the express consent and acknowledgement required by law before relying on loss of the cancellation right. If the required consent or acknowledgement is not obtained, statutory rights remain unaffected.
How to cancel
Where a statutory or contractual cancellation right applies, you may notify HEXOUT by emailing admin@hexout.se and clearly stating that you wish to cancel. Include your name, account email, the service or order being cancelled, the order date and any receipt/reference number. You may use those details instead of a specific form. HEXOUT will process any refund required by law using an appropriate method and within the applicable legal timeframe.
Model cancellation notice
Where the statutory model cancellation form applies, you may send the following information to admin@hexout.se: 'To HEXOUT LIMITED: I hereby give notice that I cancel my contract for the following service or digital content: [service]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date].' Electronic submission is sufficient; no handwritten signature is required for an email notice.
Refunds and XO Credits
Refunds, reversals or restoration of XO Credits are handled according to the applicable statutory rights, the type and extent of service already supplied, and the payment record. HEXOUT will not use a 'non-refundable' label to remove a consumer right that applies by law. Additional discretionary refund rules, if offered, will be stated in the relevant order or customer policy.
Academy and Lab licences
Unless a separate written licence says otherwise, Academy material, Lab Books, downloads, recordings, diagrams and other HEXOUT learning content are licensed for the purchasing customer's own learning or authorised internal business use. They may not be resold, publicly redistributed, republished as a competing course, or used to circumvent product access controls. Intellectual-property rights remain with HEXOUT or the relevant licensor.
Service availability and changes
HEXOUT may maintain, update, suspend or withdraw services for security, legal, capacity, product-lifecycle or operational reasons. This does not permit HEXOUT to remove mandatory consumer rights or retrospectively change material pre-contract information where the law requires the customer's express agreement. Where a paid service is materially affected, HEXOUT will apply the remedies required by law and any additional remedy stated in the applicable order.
Third-party services
Some payment, wallet, infrastructure or communications functionality may depend on third-party services. Their own terms may apply to the customer's separate relationship with them. HEXOUT remains responsible for its own obligations and does not exclude liability that cannot lawfully be excluded.
XO-Trading boundary
Market information and signals are not guaranteed outcomes and must not be understood as a promise of profit. The current public-launch configuration does not enable server-side live trade execution. Any regulated activity, financial promotion or cryptoasset promotion must only be introduced where the relevant UK legal and regulatory route has been separately reviewed and approved.
Responsible use
You must not misuse invitations, probe or access another customer's account, interfere with Labs or infrastructure, introduce malicious code, abuse shared resources, infringe intellectual-property rights, or use HEXOUT to violate law or third-party rights.
Suspension and termination
HEXOUT may suspend access where reasonably necessary for security, suspected abuse, non-payment, legal compliance or protection of other users or infrastructure. Where appropriate, HEXOUT will provide information about the reason and an opportunity to contact support. Termination does not remove accrued rights, payment obligations or rights that survive by law.
Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer remedies. Any additional limitation of liability must be fair, transparent and proportionate and is subject to the final professional legal review of these terms.
Complaints
Questions, complaints, billing issues and cancellation notices can be sent to admin@hexout.se. Please include the relevant account email and order, receipt, course or Lab reference where available. HEXOUT will record and investigate the complaint through its customer-support workflow.
Governing law
These terms are drafted for a company registered in England and Wales. Subject to mandatory consumer protections and any rights a consumer has to bring proceedings in another competent court, these terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction.
Changes to these terms
HEXOUT may update these terms for future use of the service. A material change will be versioned and, where required, notified to affected customers. A change will not retrospectively remove a right or contractual protection where the law requires the customer's agreement.